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Hi sorry we're still trying to locate some deposits. If you have any transaction ID's or lightning invoices or even just amounts and times that you can share that might help us find them faster please DM or send to [email protected] and we'll do our best to get them restored ASAP.

It should be online now as far as I can tell. Are you having issues connecting to it?

We've unlocked you now!

Ok thanks, you're cleared to transact!

We're still missing a bunch of deposits that occurred after our database was rolled back. If you have specific ones you'd like us to look at please DM any transaction ID's or send them to [email protected] and we'll try to get to them ASAP.

Thanks for the report. Zaps can fail sometimes but we'll add this to our list of things to check on once we get through unlocking the remaining accounts and fixing peoples' balances.

Hi Daniel sure if you let us know your account username and have any records of transactions you did between May 9 and May 10 we can take a look

We've just enabled withdrawals for another 1000 accounts or so. We're still piecing together account balances and transaction history from our logs to recover the information that we lost last weekend. About 80 accounts remain that still have locked funds because we suspect we may be missing withdrawal records for them. Our priority is to get those sorted out ASAP. More than that number will be missing deposits but we'll be tackling those in due course. Missing deposits may be harder for us to confidently assign to the right users so we may end up asking for help with that but we'll update again when we have a clearer picture of what we can do with what we have.

SERVICE UPDATE: We have just re-enabled withdrawals for all user accounts that do not appear to have activity in our server logs during the time that we are missing data for (2am May 9 to 4pm May 10 UTC). About 1100 accounts are still unable to withdraw funds that were deposited before May 10 at 4pm UTC but should be able to withdraw any funds that were deposited after that time. We are continuing to work on shortening that list, correcting balances and missing payments, and restoring full access to everyone. Thank you for your continued patience and understanding!

SERVICE UPDATE (Copied from Telegram) At the moment I'm still trying to scan through a 2 TB disk image I took of the Coinos server to see if I can find remnants of any more recent but deleted backups that were created closer to the time that our database failure occurred. If I can locate some then I need to piece them together because they may just be partial fragments on the disk and parts of them may have been overwritten. If I can recover some data from them then I'll start using that to get people's balances. Failing that I will have to see if I can start cross referencing my web server logs. My application server logs would have been a lot more helpful but they were rotated away too unfortunately because they grew too large as the application was spamming a ton of error messages for a few hours while the DB was down. This morning I hatched a bit of a plan to try and enable partial withdrawals while I continue working on this data recovery. I'd like to allow people to withdraw any funds that they deposited after the incident occurred because I know those are legit. I just need to code that up so that I can maintain a separate balance for pre-incident and post-incident funds. I can't enable full withdrawals until I do a full accounting of all the activity that occurred in between my last backup and the db failure. Some people will be missing funds that they deposited but others will have extra funds that they withdrew already but are now showing back up in their balance because everyone's balances were rolled back by a day or two. I still don't have any solid ETA but probably at least another day or two before full withdrawals are back. Hopefully by tonight I'll have partial withdrawals for any funds that were deposited after about 10am PT yesterday.

SERVICE UPDATE: Coinos is back online but withdrawals are currently frozen due to a data loss incident. We lost our whole database sometime overnight and the latest available backup is about 24 hours old so we will need to piece together payment records and balance updates that occurred in the meantime from logs somehow. We're working on it. We also had an unplanned outage of about 4 hours yesterday due to issues arising from an Internet connection upgrade at our data center. It's not clear whether these two incidents are related. We don't suspect any foul play. Funds are safe and we will make sure everything is accounted for. Thank you for your patience as we work to restore service. Adam Soltys

Should be working again now. We had some outages today due to some unexpected issues with an Internet connection upgrade for our servers.

We should be back in action now. Sorry for the hassle. We had a prolonged outage today due to a botched Internet connection upgrade.